TERMS & CONDITIONS
1. Booking and Payment
Once we have received your deposit of 30% and signed booking form, we will send a Confirmation Letter & Invoice to the lead name on your booking form. This Confirmation will form the contract of booking. The final balance is payable 60 days prior to departure. If you are making a booking within 60 days of departure, full payment is required to secure the booking.
2. You may Change your Booking
Should you wish to make any changes to your confirmed booking, you must notify us in writing. We will do all we can to assist, but cannot guarantee to be able to meet your requests. If we are able to make the change, an administration fee of £40 per alteration per booking will be payable and you will be liable to pay any additional costs incurred by us or imposed by any relevant supplier. We cannot accept liability for any additional expense or loss incurred by you as a result of choosing to make a change.
3. You may Transfer your Booking
You or another member of your party may transfer your booking to another person if you/they are unavoidably prevented from travelling. This must be done at least 30 days prior to departure in writing and signed by the transferee, and the transferee must meet and agree to be bound by all booking conditions, including holding adequate travel insurance. An administration fee of £40 per booking will be payable, in addition to any additional charge imposed upon us by our suppliers.
4. You may cancel your Booking
You or a member of your party may cancel your booking after confirmation, by notifying us in writing. Cancellations are effective on the day they are received by Abruzzo Passion and must be signed by the signatory of the booking form. The following cancellation penalties will be charged, in addition to any amendment charges already paid, based on the number of days prior to departure date written advice of cancellation is received by Abruzzo Passion: over 30 days prior to departure = deposit retained, 30-15 days prior to departure = 50% of invoice total, 14-8 days prior to departure = 75% of invoice total, less than 8 days prior to departure = 100% of invoice total.
5. Force Majeure
Force majeure means any unusual and unforeseeable circumstance beyond our control, the consequences of which neither we nor our suppliers could avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, level of water in rivers, or other similar events beyond our control. We regret that we cannot accept liability or pay any compensation where our contractual obligations are prevented by, or you suffer any damage or loss as a result
of “force majeure”.
Travel Insurance is mandatory for all clients of Abruzzo Passion. Clients are wholly responsible for arranging their own insurance with adequate protection for the full duration of the holiday in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, baggage and money loss and liability cover. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour.
7. Your Responsibilities
(i) It is your responsibility to check all current document and health requirements and to obtain all documents required for your holiday, including passports, visas, driving licences and documents relating to health requirements, to ensure that these are in proper order and to take them with you. Abruzzo Passion will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
(ii) You are responsible for checking-in for flights and trains at the correct time and for presenting yourself to take up all pre-booked components of your holiday. Abruzzo Passion cannot accept responsibility and no credit or refunds will be given for any failure on your part to take up any component of your holiday. No credit refunds will be given for lost, mislaid or destroyed travel documents.
(i) Our obligations, and those of our suppliers providing any service involved in your holiday, are to perform or provide such services with reasonable skill and care. We can only take responsibility for the actions of our employees, agents and suppliers within the course of their employment, or while carrying out work that we have requested, as part of the holiday arrangements you booked with Abruzzo Passion before departure.
(ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraphs (i) above and (iv) below, should any part of your trip not be as described in www.abruzzopassion.com or other Abruzzo Passion materials. If we accept liability, we will, subject to paragraphs (v) and (vi) below, pay you compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances.
(iii) For claims which involve death or personal injury as a result of an activity forming part of your trip, subject to the booking conditions we accept liability subject to paragraphs (i) above and (iv) below. If we accept liability, we will, subject to paragraphs (v), (vi) and (vii) below, pay you reasonable compensation. Nothing in this Agreement shall be taken as restricting or excluding our liability for death or personal injury arising from or caused by our negligence.
(iv) We accept liability in accordance with paragraphs (i), (ii) and (iii) above and subject to paragraphs (v) and (vi) below except where the cause of the failure in your trip or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the trip and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled, or in connection with any services that do not form a part of our contract. In these cases we will offer you all reasonable assistance.
(v) Where a claim (whether for personal injury or non personal injury) concerns or is based on any travel arrangements provided by any air, sea, rail or road carrier or any stay in a hotel, the amount of compensation you will receive will be limited in accordance with and/or in an identical manner to the provisions of any relevant International Conventions. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any international conventions applicable to your holiday.
(vi) It should be noted that our acceptance of liability in paragraphs (ii), (iii) and (iv) above is conditional upon you assigning any rights that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your trip or any death or personal injury you may suffer”.
(vii) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.